FAQs

Orders are packed and shipped Monday-Friday.

All orders require one (1) business day processing time before shipment. Please keep that in mind when comparing average transit times.

PLEASE NOTE: The carrier may not update tracking info until your package is delivered.

US orders generally arrive within 3-7 business days, but may take longer due to weather delays, or seasonality and increased e-commerce shipping volume.

Canadian orders generally arrive within 5-10 business days.

International orders shipped vary based on country, but typically arrive within 14-21 business days. Customs may cause additional delays.

Once your order ships, we will email you a shipment confirmation that includes your tracking number and a link to the carrier's tracking page.

For non-US orders, we currently ship from the USA to Canada, Australia, Ireland, the Netherlands, New Zealand, Singapore, Switzerland, and the United Kingdom.

Unless otherwise specified, international orders ship DUTIES UNPAID. This means that you may be charged additional customs/duties fees, separate from your order. If so, the carrier will contact you to pay those fees prior to delivery.

We do not have control over these charges.

Asendia e-PAQ Plus orders ship duties unpaid. For shipments utilizing this service, you may be charged additional customs/duties fees, separate from your order. If so, the carrier will contact you to pay those fees prior to delivery.

Asendia e-PAQ Select orders ship duties paid. No additional fee should be required.

We don't specify calorie content on the Pre-Workout and Recovery bottles because the total calories per serving are negligible. In fact, FDA product label guidelines would dictate 0 calories per serving.

However, Pre-Workout and Recovery technically do contain a trace amount of carbohydrate in the form of sucralose, as well as tart cherry extract in Recovery.

For tracking purposes, we recommend 4 calories or less per serving (0.5g to 1g carbohydrate).

Some people may experience a tingling sensation when using the Pre-Workout. This is a harmless effect caused by the Beta-Alanine. Some people are more sensitive to it than others, but it should wane over time the more you use it.

Recovery is not timing-dependent. You may use it anytime during the day that is convenient. The effects are cumulative, so taking it consistently is the most important part.

We recommend taking Recovery at least 5 days per week, including rest days. You can use it everyday if you want to.

For sensitive individuals, take Recovery with food or after a meal to avoid gastrointestinal issues.

Yes, Pre-Workout, Recovery, Electrolytes, and Sleep are lab tested and contain <10ppm (less than 10 parts per million) gluten.

All flavors of Build are gluten-free except for Cookies & Cream, which contains small pieces of cookie crumbles.

Please use our contact page to submit questions.

Not at this time, but we may add one in the future.

Our loyalty program is managed on the Rewards page.