FREQUENTLY ASKED QUESTIONS
Orders & Shipping
How long until I receive my order?
Orders are packed and shipped Monday-Friday.
PLEASE NOTE: Due to COVID-19, all carriers are experiencing delays. Additionally, the carrier may not update tracking info until your package is delivered.
US orders generally arrive within 3-7 business days, but may take longer due to the pandemic and increased e-commerce shipping volume.
International orders vary based on country, but typically arrive within 14-21 business days. Customs may cause additional delays.
How do I track my order?
You will receive an email confirmation with your order number. Once your order ships, you will receive a shipment confirmation with tracking number.
Do you ship to my country?
We currently ship from the USA to Canada, Australia, New Zealand, Switzerland and the UK.
Please be aware that if you ship outside the USA, you are responsible for paying any additional costs such as duties, taxes, and customs clearance fees.
Outwork Nutrition is not responsible for any additional charges that may apply after a purchase is completed on our website.
Will I have to pay customs/import fees?
Yes, you are responsible for paying any additional costs upon receipt such as duties, taxes, and customs clearance fees.
Some countries are more aggressive in vetting and flagging shipments than others. Unfortunately, we don't have any control over how customs will handle your package.
Why does my skin tingle?
Some people may experience a tingling sensation when using the Pre-Workout. This is a harmless effect caused by the Beta-Alanine. Some people are more sensitive to it than others, but it should wane over time the more you use it.
Why is my Pre-Workout powder clumping?
The ingredients in the Pre-Workout are extremely hygroscopic. The moment you break the seal, the powder will start pulling in moisture from the air (even with the lid on.) Some caking or clumping is normal after a few weeks, and is easily remedied by shaking the bottle vigorously before use.
We recommend finishing the bottle within 60 days after opening. If you use the Pre-Workout infrequently, or if you're juggling multiple flavors at once, you can store the bottles in the freezer to help prevent moisture build up.
When should I take Recovery?
Recovery is not timing-dependent. You may use it anytime during the day that is convenient. The effects are cumulative, so taking it consistently is the most important part.
We recommend taking Recovery at least 5 days per week, including rest days. You can use it everyday if you want to.
Are your products gluten-free?
Yes, Pre-Workout, Recovery, and Build are lab tested and contain <10ppm (less than 10 parts per million) gluten.