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FREQUENTLY ASKED QUESTIONS

Orders & Shipping

Orders are packed and shipped Monday-Friday.

PLEASE NOTE: Due to COVID-19, all carriers are experiencing delays. Additionally, the carrier may not update tracking info until your package is delivered.

US orders generally arrive within 3-7 business days, but may take longer due to the pandemic and increased e-commerce shipping volume.

International orders vary based on country, but typically arrive within 14-21 business days. Customs may cause additional delays.

You will receive an email confirmation with your order number. Once your order ships, you will receive a shipment confirmation with tracking number.

We currently ship from the USA to Canada, Australia, New Zealand, and Switzerland.

We're working on a solution to reach our UK customers. Stay tuned!

It depends. Some countries are more aggressive in vetting and flagging shipments than others. Unfortunately, we don't have any control over how customs will handle your package.

Supplement Questions

Some people may experience a tingling sensation known as paraesthesia when using Pre-Workout. This is a harmless effect caused by the Beta-Alanine.

The ingredients in Pre-Workout are extremely hygroscopic (especially Citrulline Malate). The moment you break the seal, the powder will start pulling in moisture from the air. If your bottle sits around unused for a while, the powder will start to clump.

This is totally normal and easily remedied by shaking the bottle vigorously before use. We recommend consuming Pre-Workout within 60 days after opening.

Recovery is not timing-dependent. You may use it anytime during the day that is convenient. The effects are cumulative, so taking it consistently is the most important part.

Your first tub of Recovery should be used everyday to fully saturate the muscles. After that, 4-5 days per week is sufficient. Recovery was designed to last approx 1 month (5 days per week x 4 weeks.)

Yes, both Pre-Workout and Recovery have been lab tested and contain <10ppm (less than 10 parts per million) gluten. Certificate of analysis available upon request.

General

Please use our contact page to submit questions.

Not at this time, but we may add one in the future.

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